Refund Policy

We want you to pay for KarbarX only when it works for your business. That is why every new Workspace starts with a free trial. This policy explains when a payment can be refunded.

1. Free trial

The 7-day free trial costs nothing and needs no payment details. Please use it to check that KarbarX fits your business before you pay.

2. First payment — 7-day satisfaction refund

If you are not satisfied after your first paid subscription, ask for a refund within 7 days of the date that payment was confirmed. We refund the full subscription amount of that payment, less any usage charges already used (see section 5). This applies once per business.

3. Duplicate payments and billing mistakes

If you paid twice for the same period, paid the wrong amount, or were charged because of a mistake on our side, we refund the extra amount in full, at any time, once we have matched the payment.

4. Renewals, annual plans and downgrades

• Payments for a renewal, or for a period that has already started, are not refundable outside sections 2 and 3. If you stop using KarbarX, your Workspace keeps working until the end of the period you paid for.
• For annual plans, the 7-day satisfaction refund applies to the first annual payment. After that, the yearly price is not refunded by month, because it already includes a discount.
• Moving to a smaller plan takes effect from your next period.
• If a serious fault on our side makes the Service unusable for more than 24 hours in a row, we extend your subscription by the lost days at no cost. Ask us and we will check it.

5. What cannot be refunded

• SMS, phone-call minutes, AI questions or other usage-based charges that have already been used.
• One-time services that have already been delivered, such as data migration, setup, training or custom development, unless agreed otherwise in writing.
• Hardware or third-party items bought through us, which follow the seller's own return terms.

6. How to ask for a refund

1. Contact us by email, phone or WhatsApp (see the Contact page) from the Workspace owner's registered email or phone.
2. Tell us your business name, the payment date, the amount and the payment reference (bKash transaction ID or bank slip).
3. We reply within 3 working days. If the refund is approved, we send the money back by the same method you paid — bKash, bank transfer or cash — within 7–10 working days. Fees charged by bKash or the bank for the original payment may not be returnable.

7. Your data after a refund

After a refund the subscription ends. You can export your data before the Workspace is closed. We keep it for at least 30 days afterwards in case you change your mind, and then delete it as described in our Privacy Policy.

8. Questions

If something is not clear, talk to us before paying — we are happy to help. See our Contact page.